Welcome to the Understand Us
Consultancy
Through the lived experiences of our consultants, we help you make lasting changes that welcome individuals with learning disabilities, and the wider community.
Lloyds Bank Foundation
"Inspiring and unique"
RHS Garden Wisley
“Professional, meaningful, positive”
National Statistics
£28b
The estimated annual spending power of people with learning disabilities is £28 Billion Pounds
1.5m
There is an estimated
1.5 million people with a learning or intellectual disability in the UK
70%
of people with a learning disability won't return to a business because of
poor accessibility
About Understand Us
Our Vision
A world where people with learning disabilities are included, valued, and have equal access to services, opportunities, and spaces.
Our Mission
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Help businesses and organisations be more inclusive and accessible.
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Provide expert consultancy, training, through our lived experiences.
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Offer practical solutions to remove barriers for people with learning disabilities.
We are Understand Us
Our Services
What We Do
At Understand Us Consultancy, we provide a range of specialised services aimed at improving inclusivity and accessibility.
From tailored training, to infrastructure and information auditing, our expert team ensures meaningful collaboration and impactful changes in customer experiences, physical spaces, and online platforms.
Tailored Training
Inclusive Learning
Our tailored training services aim to equip businesses with the knowledge and tools to create inclusive customer experiences and accessible physical spaces.
We focus on empowering businesses to understand and cater to the needs of people with learning disabilities.
Focus Groups
Meaningful Collaboration
Our focus groups facilitate meaningful collaboration between businesses and people with learning disabilities.
We provide a platform for valuable insights and feedback to enhance inclusivity in customer experiences and physical spaces.
Mystery Shopper Services
Improving Accessibility
Our mystery shopper services evaluate businesses' accessibility and inclusivity for people with learning disabilities.
We provide actionable recommendations to enhance customer experiences and make physical spaces more accessible.
Information Auditing
Enhancing Accessibility
Through information auditing, we assess the accessibility of online platforms and provide expert recommendations to make digital spaces more inclusive for people with learning disabilities.
We ensure that businesses meet the highest standards of accessibility.
Health & Safety Accessibility
Improving Accessibility
We assess workplaces, buildings, and procedures to identify accessibility barriers.
For example, we review evacuation plans and office layouts, using lived experience to recommend changes that make spaces safer and more inclusive for everyone.
Workshops & Speakers
Meaningful Conversations
Our lived experience consultants design and deliver workshops tailored to your business or event needs.
We run engaging sessions at your workplace, attend events, and speak on panels to share our experiences and promote meaningful inclusion and accessibility.
Our Impact
How we make a difference
Better Customer Experiences
By making your services more accessible, we help you reach a wider customer base, including people with learning disabilities.
Studies show that accessible businesses see increased loyalty and repeat customers.
Safer Workplaces
We review evacuation plans and workplace safety, ensuring they are inclusive for all employees and customers.
Businesses with inclusive safety procedures see fewer incidents and improved employee wellbeing.
Clearer Information
We audit your materials and website, ensuring they are easy to understand for everyone.
Simplified, easy-read content can increase engagement, and improve customer and staff satisfaction.
Inclusive Spaces
We help businesses identify and implement changes to physical spaces, like offices and educational facilities, to ensure they are accessible for everyone.
Accessible spaces lead to improved customer satisfaction and employee satisfaction.
Stronger Business Reputation
Businesses that focus on inclusivity and accessibility attract more diverse customers and employees.
Being known for accessibility can boost brand image and customer trust.
Better Staff Training
Our tailored workshops help your team understand accessibility and provide better service.
Staff who are trained in inclusion create a welcoming environment, leading to improved customer loyalty.
Practical, Lived-experience Advice
Our consultants offer real-world experience to recommend practical changes.
Using lived experience can make your business more responsive to the needs of people with learning disabilities, leading to better service delivery.
Client Testimonials
What people say about us:
"The Understand Us Consultancy has been instrumental in guiding us to create a more inclusive and accessible environment for people with learning disabilities. Their expertise and insights have made a significant difference."
Victoria Shearing
RHS Wisley Garden